Last updated: 23 October 2026
Because our products are digital and delivered instantly, sales are generally final once the files have been accessed or downloaded. We still want you to be happy with what you bought, so here is our promise.
When we’ll fix it or refund you
- A file is missing, broken or won’t open
- What you received doesn’t match what the product page described
- You were charged twice for the same order
Email desknimble@gmail.com within 7 days of purchase with your order number and a short description of the problem. We’ll first try to fix it (for example by sending a working file). If we can’t, we’ll give you a full refund.
How refunds are paid
Approved refunds go back to your original payment method within 5–7 working days, depending on your bank. Access to the refunded product is removed.
Cancellations
Orders can’t be cancelled once the download is available, as delivery is instant. If a payment fails or is pending, no order is placed and no money is taken; any amount deducted by your bank in error is usually reversed automatically by the bank within 5–7 working days.